Refund policy
At YoungX, all purchases are treated as final sales. We do not provide monetary refunds under any circumstances.
If a return request is approved, compensation will only be issued in the form of a YoungX Gift Card.
REFUND TERMS
YoungX does not process refunds to:
• Original payment methods
• Bank accounts
• Wallets
• UPI / Cards
• COD payments
• Cash payments
Approved returns are strictly compensated through YoungX Gift Cards only.
EXCHANGE REQUEST WINDOW
All exchange requests must be submitted within 5 days from the date of delivery.
Requests raised after the 5-day period will not be considered.
EXCHANGE PROCESS
Once the returned item reaches our facility and successfully clears the quality inspection,
exchanges are processed within 24–48 hours.
Please note:
• The overall exchange timeline, including pickup, transit, inspection, and dispatch, may
take approximately 7–10 business days.
• Exchanges are dependent on size availability, product availability, and stock status.
If the requested replacement item is unavailable or discontinued, a YoungX Gift Card equivalent
to the product value will be issued instead.
EXCHANGE PICKUP POLICY
Once a request is approved, a reverse pickup will be scheduled from the original delivery
address.
Pickup Charges
A ₹150 reverse pickup fee applies to both:
• Returns
• Exchanges
If reverse pickup service is unavailable in the customer’s pin code area, the customer will need
to self-ship the product to the address shared by YoungX.
In cases of self-shipping, transit risk and shipment responsibility remain with the customer until
the product is received by us.
ELIGIBILITY FOR EXCHANGES
To qualify for an exchange, products must:
• Be unused and unwashed
• Be free from stains, odour, or damage
• Include original tags, labels, and packaging
Products showing any signs of:
• Usage
• Washing
• Alteration
• Damage
• Perfume or odour
will be rejected without exception.
SALE / DISCOUNTED ITEMS
Products purchased during:
• Sales
• Promotions
• Discount offers
• Limited-time campaigns
are considered final sale items and are not eligible for return or exchange.
ORDER CANCELLATION POLICY
Once an order is successfully placed and confirmed, it cannot be:
• Cancelled
• Modified
• Edited
• Changed to another address
Please review all details carefully before placing your order.
DAMAGED, DEFECTIVE, OR WRONG PRODUCTS
If you receive a defective, damaged, or incorrect item, the issue must be reported within 5 days of delivery.
Customers are required to provide:
• Clear unedited product images
• Packaging images
• Unboxing proof/video where applicable
After verification, YoungX may choose to provide:
• A replacement
• An exchange
• A YoungX Gift Card
The resolution method will be determined solely at the discretion of YoungX.
FINAL AUTHORITY
YoungX reserves the complete right to approve or reject any return, exchange, or claim request based on internal quality checks and policy evaluation.
All decisions taken by YoungX shall be treated as final and binding.
CUSTOMER SUPPORT
For any assistance, feel free to contact us:
Email: Info@youngx.co
Support Timings:
Monday – Saturday | 11:00 AM – 7:00 PM